No Damage Guarantee
We have the utmost confidence in the workmanship of our removal crews, but we do recognise that accidents can & do happen from time to time.
That’s why we provide our No Damage Guarantee! *
No Damage Guarantee! *
Put simply - We damage it, we fix it!
If we damage your furniture, we will repair it.
If it can't be repaired, we will have it replaced.
In addition, every move is insured up to $100,000. Conditions apply - see below.
NB: - Glass is not covered by our guarantee or our insurance policy.
No Damage Guarantee Conditions
- You must have someone over the age of 18 on site at all times.
- Any damage must be documented before our men leave the job.
- If you require our men to perform difficult or risky work, you will need to self insure.
- Our insurance & No damage guarantee does not cover anything deemed risky.
Risky work may involve handling furniture over balconies, craning furniture into difficult apartments,
manoeuvring heavy items like piano’s up&down stairs, steep or dangerous driveways, or hazardous construction sites.
- Glass or items that are brittle by nature are not covered. Terracotta pots, ceramics, fish tanks, leadlight etc. These items must be bubble wrapped or packed.
- Electrical goods, washing machines, fridges, PC’s etc are only covered if there is actual physical damage to the outer casing.
- Items in pairs or sets are only covered to the value of the one item that is damaged.
- All furniture and effects must be properly ‘prepared’ for transport. Paintings, Prints & Mirrors must be bubble wrapped.
- Small breakable items must be packed into proper removal boxes. Rule of thumb – Anything that fits in a box should be in a box.
- Boxes packed by owner are not covered for damage unless there is actual physical damage to the carton.
Insurance Terms & Conditions.
Inserted by Insurance Company -
Click here.
